Privacy Policy

Last updated: 13 July 2026

Brookline Journal Ltd ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at zoeonatural.world or place an order for Hardero.

1. Who We Are

Brookline Journal Ltd is a company registered in New Zealand (NZBN 9429000000000), with its registered office at Level 2, 18 Shortland Street, Auckland 1010, New Zealand. For privacy enquiries, contact us at info@zoeonatural.world.

2. What Information We Collect

We collect the following categories of personal information:

Order information: your name and phone number when you submit an order for Hardero via our order form.
Contact information: your name, email address, and message when you use the contact form.
Technical data: IP address, browser type, device type, pages visited, time on site, referral source - collected automatically through cookies and analytics tools (see Section 6).
Marketing data: UTM parameters and Google Click ID (gclid) passed via URL when you arrive from an advertisement, collected as hidden form fields to help us measure advertising effectiveness.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your order for Hardero and contact you to arrange delivery and payment.
To respond to your enquiries submitted via the contact form.
To measure the performance of our website and advertising campaigns (with your consent).
To comply with legal obligations applicable to us under New Zealand law.

4. Legal Basis for Processing

We process your personal information on the following bases:

Contract performance: processing your order and arranging delivery.
Legitimate interests: operating our website, preventing fraud, and improving our services.
Consent: placing non-essential cookies and using analytics or advertising tools - you can withdraw consent at any time via the cookie banner or by contacting us.
Legal obligation: complying with applicable New Zealand law, including the Privacy Act 2020.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Delivery partners: courier services operating within New Zealand to fulfil your order.
Google LLC: for advertising and analytics services (see Section 6). Google may process your data in the United States under Standard Contractual Clauses.
Legal authorities: where required by law, court order, or other legal process.

6. Google Services - Advertising and Analytics

We use Google Ads (including Remarketing) and Google Analytics. These services use cookies and similar tracking technologies to:

Measure conversions from our advertising campaigns (Google Ads).
Remarket our products to you on other websites (Google Remarketing).
Analyse website traffic and user behaviour (Google Analytics).

We implement Google Consent Mode v2. By default, all advertising and analytics storage is denied until you provide consent via the cookie banner. On accepting cookies, we update consent to allow ad_storage, ad_user_data, ad_personalization, and analytics_storage. You may withdraw consent at any time via the cookie banner. For more information, see Google's Privacy Policy at policies.google.com/privacy.

7. Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

8. Data Retention

We retain order information for up to 7 years for tax and legal compliance purposes. Contact form enquiries are retained for up to 2 years. Analytics data is retained in accordance with Google Analytics' standard retention settings (default 26 months).

9. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information (subject to legal retention obligations).
Object to or restrict certain processing activities.
Withdraw consent for cookie-based processing at any time.

To exercise any of these rights, contact us at info@zoeonatural.world. We will respond within 20 working days as required by the Privacy Act 2020.

10. Complaints - OPC

If you believe we have handled your personal information in a way that breaches the Privacy Act 2020, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC):

Website: www.privacy.org.nz
Phone: 0800 803 909 (within New Zealand)
Post: PO Box 10094, The Terrace, Wellington 6143, New Zealand

We encourage you to contact us directly first so we can attempt to resolve your concern promptly.

11. International Data Transfers

Some of our service providers (including Google) process data outside New Zealand. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant data protection authorities.

12. Security

We implement appropriate technical and organisational security measures to protect your personal information, including HTTPS encryption on all pages. However, no method of transmission over the internet is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

For any privacy-related questions, please contact:
Brookline Journal Ltd
Level 2, 18 Shortland Street, Auckland 1010, New Zealand
Email: info@zoeonatural.world